Content: relevance before cats

Christmas or end-of-the year musings… In the past year I’ve spent a lot of my time managing content for a website and making sure sufficient amounts of content get published. Over the year, I developed my own approach to that content. What happened?Christmas (warm filter)

As I got more familiar with the visitors of ‘my’ website I started to get a feel for the kind of content they consider worth their time. As it happens, the website aims to serve small and medium-sized businesses. A quick scan showed me that we were also serving a number of professionals in our own line of business (and that’s fine).

I’ve heard several times over the past five or so years the statement that content needs to be (more) attractive or even ‘sexy’. However the few times anyone got the chance to publish content considered attractive, that content somehow failed to live up to expectations. Newsletters were opened by far fewer readers.

Why wasn’t the attractive content working for us?

The persons sharing content published content they thought was interesting. However, they were not entrepreneurs. As a result, they were showing cute kittens to, in some cases, people with a cat allergy.

It’s not that entrepreneurs have no fun. It’s not that they don’t like cats. It’s just that they don’t need them in their business mailbox (unless they’re in the feline business).

Now, personally I dislike talking about buyer personas because I’ve come across way too many articles about the topic. People talking about buyer personas seem to indicate that you’re supposed to have descriptions of your different types of customers hanging on every wall. Unfortunately I studied art history a long time ago and my association (if any) is with ancient Christian icons. I do not intend to kneel before the image of my prospects. I’m hoping the ‘buyer persona’ buzz will blow over.

However you do need to take into consideration what an entrepreneur’s life and even a single day might look like. If business is good, they’re working for their customers. If business is not so good, they’re visiting potential customers. Either that or they’ll soon be out of business altogether.

So exactly how much time are entrepreneurs going to spend reading content unless it promises a return on the investment of their time?

That is why the title of this post is: relevance before cats. Because publishing horrible but relevant pieces of content (editing them when possible for greater readability) has proved itself over and over again. Making relevant content more attractive to your intended audience… now there’s an approach that is more likely to succeed.

This video from Mark Schaefer offers some useful insights into the measurement of your (PR/social media) activities. When small change starts to count in a business, you need to show results – either to your customer or your manager!

One last thing: I added a warm filter to the image above. These are the Photoshop settings:Christmas (warm filter settings)

Below is the original photo. We’ve been saving a lot of electricity in our house using LED and the like. The human eye gets used the difference after a while. But the difference does show itself in photos. Which version do you like best?

Merry Christmas!Christmas 2014

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Your content strategy – and the subject matter experts

Of late I’ve found myself thinking that blogging is the easy side of the content story. At least content strategy-wise. In this post I’ll explore a few pros and cons of having a single versus having multiple content creators on your platform (blog, community, website).

Content Strategy And Subject Matter Experts

The lone ranger content strategy model

Check out my blog right here or consider your own blog.

  1. You’re on your own, typing away about anything you like. No meetings, calls, discussions via e-mail to get your content calendar filled.
  2. It’s up to you to come up with ideas and to decide if you need a content strategy – or if having a content strategy would suck all the creative juice out of your blog.
  3. If you don’t come up with new content, there will be no new content. Search engines will lower the frequency with which they scan your blog accordingly.
  4. You’ll need to do research to get the facts right.
  5. You need – well – discipline to go through the entire process every time. Having a content strategy helps you by planning what you do and when. But it doesn’t help you with the other aspects of content creation.

This model is great for people who love to create content. It can also turn into a time-consuming habit.

Team content strategy: the subject matter experts (SME) model

O-kay, here we go. You have multiple players in this model. Anyone can contribute. That adds up, content-wise. In theory.

  1. You’ll need to schedule at first, so that all ‘your’ SMEs get used to posting on a regular basis. And remind them it’s their turn.
  2. Without a schedule, if nothing gets posted, it’s nobody’s fault. They all thought someone else might produce or find some fresh content.
  3. SMEs don’t exist for your convenience. They have their usual tasks that need doing first.
  4. It’s easier for SMEs to share a bit of content that’s already out there than to come up with something new.
  5. How does your content strategy fare? You may have great plans, but if content creation within your team is not part of the picture, you’ll depend upon existing content created by others inside or outside your organization.

With many potential, but few actual content creators, “what to share when” quickly turns into this choice:

  • share now, because it’s fresh or
  • share later, when it fits into our content calendar.

A lot of content goes stale after a while, so it’s often shared at once.

How to ensure a constant stream of content?

I’d opt for a combination of both approaches.

  • By all means get your SMEs involved in your content strategy – only the owners of a (personal) blog can risk running a blog by themselves.
  • Make sure you have plan B prepared – in case your experts forget to show up 😉

Note: If you’re interested in content strategy and related topics, stay tuned for my next post.