Content: relevance before cats

Christmas or end-of-the year musings… In the past year I’ve spent a lot of my time managing content for a website and making sure sufficient amounts of content get published. Over the year, I developed my own approach to that content. What happened?Christmas (warm filter)

As I got more familiar with the visitors of ‘my’ website I started to get a feel for the kind of content they consider worth their time. As it happens, the website aims to serve small and medium-sized businesses. A quick scan showed me that we were also serving a number of professionals in our own line of business (and that’s fine).

I’ve heard several times over the past five or so years the statement that content needs to be (more) attractive or even ‘sexy’. However the few times anyone got the chance to publish content considered attractive, that content somehow failed to live up to expectations. Newsletters were opened by far fewer readers.

Why wasn’t the attractive content working for us?

The persons sharing content published content they thought was interesting. However, they were not entrepreneurs. As a result, they were showing cute kittens to, in some cases, people with a cat allergy.

It’s not that entrepreneurs have no fun. It’s not that they don’t like cats. It’s just that they don’t need them in their business mailbox (unless they’re in the feline business).

Now, personally I dislike talking about buyer personas because I’ve come across way too many articles about the topic. People talking about buyer personas seem to indicate that you’re supposed to have descriptions of your different types of customers hanging on every wall. Unfortunately I studied art history a long time ago and my association (if any) is with ancient Christian icons. I do not intend to kneel before the image of my prospects. I’m hoping the ‘buyer persona’ buzz will blow over.

However you do need to take into consideration what an entrepreneur’s life and even a single day might look like. If business is good, they’re working for their customers. If business is not so good, they’re visiting potential customers. Either that or they’ll soon be out of business altogether.

So exactly how much time are entrepreneurs going to spend reading content unless it promises a return on the investment of their time?

That is why the title of this post is: relevance before cats. Because publishing horrible but relevant pieces of content (editing them when possible for greater readability) has proved itself over and over again. Making relevant content more attractive to your intended audience… now there’s an approach that is more likely to succeed.

This video from Mark Schaefer offers some useful insights into the measurement of your (PR/social media) activities. When small change starts to count in a business, you need to show results – either to your customer or your manager!

One last thing: I added a warm filter to the image above. These are the Photoshop settings:Christmas (warm filter settings)

Below is the original photo. We’ve been saving a lot of electricity in our house using LED and the like. The human eye gets used the difference after a while. But the difference does show itself in photos. Which version do you like best?

Merry Christmas!Christmas 2014

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Using Twitter and Twitter tools for your (very) small business

How do you start on Twitter if you have (are) a small business? Over the past year or so I’ve tried a couple of Twitter tools you may find useful. In this post I’ll run through a few ways to optimize your use of them based on what I’ve learned.

To get the most from Twitter tools for your business, start on Twitter

Twitter Birds - Twitter and Twitter tools for small business

Chickadees – 1908, American Birds. [Click to view image on Flickr]

Focus your approach from the moment you start on Twitter:

  • On business. Private contacts can warp the results that some Twitter tools give you because they dig through your tweets and followers.
  • On getting relevant, local followers. Seek out potential allies and customers in your region who are genuinely interested in your branche – and share useful content.

Focus on getting the right followers on Twitter

Don’t worry about your follower numbers (yet). Instead, aim for a solid basis of relevant followers:

  1. Make sure your tweets are on-topic 80% of the time. People should follow you (back) for the right reasons, or they’ll add no value at all for your business.
  2. Put in the time to find potential followers. Search for relevant topics and use hashtags: #contentmarketing . Research those topics on different (week) days to get a general idea of who’s tweeting when.
  3. Follow 20-30 accounts every day for a couple of weeks.
    1. Why not follow more? Following a lot of people at once is like shouting you’re not interested in what they have to say. You don’t want the followers you get like this – the kind that don’t listen.
    2. If you do follow more accounts per day, do 2 batches a day. One in the morning, another in the late afternoon. Why? See A.
  4. Scan new relevant followers’ streams for tweets you can retweet. People appreciate useful content even if you didn’t create it – and content creators will like you for sharing their content.

Suppose you get about 50 new followers every week, after two months you’ll have enough followers to look like you’re taking your Twitter activity serious – and to move on to your next step.

A small selection of useful Twitter tools

Before you try out any Twitter tools, check your Twitter settings. Notably your time zone. This should be accurate.

Now you can turn to a couple of Twitter tools to find more, relevant, followers.

Note: Twitter tools have a limited view of what makes other Twitter accounts relevant. They check bios and tweets for key words, number of tweets sent, and retweets. Twitter tools don’t cancel out the need to use your brain.

Tweriod

Tweriod will analyze your Twitter followers and come up with the times when most of your followers are active on Twitter.

  • To get the correct times, your Twitter settings must be correct. Tweriod doesn’t tell you which of your followers are just reading, tweeting their own content, or sharing other people’s content – just how many of them are online.
  • The free version will analyze a limited number of followers. For that reason, most of your followers should be relevant to your business.

Commun.it

Once you set a few key terms, and perhaps your website’s URL, Commun.it will give you a good sense of

  1. whether your followers are tweeting about the topics that you’re interested in
  2. if they’re tweeting about your business (website).
  3. who the main ‘influencers’ are among your Twitter followers.

You can use this knowledge to:

  1. retweet content that matches your followers’ interests;
  2. quickly check which followers you want to thank for retweeting your own content by mentioning them in a #FF or #FollowFriday tweet to all your followers. This may lead to some of your followers to start following these accounts. #FF tweets are generally appreciated for that reason.

Tweepi

Tweepi will help you:

  1. Unfollow. There are always Twitter accounts that you tolerate if they don’t annoy you on a daily basis. However, every once in a while you should muck out your Twitter stable. I’ve used Tweepi a few times and it works great.
  2. Follow Twitter users. I don’t use this option because I tweet about a broad range of topics. Having a good, relevant follower basis should help you get the right suggestions.
  3. Do a few more things I haven’t used it for because I don’t mind reporting Twitter accounts for spamming 😉

Tip: never resort to brainlessly (un)following every suggested account in the list.

IFTTT, Buffer and Hootsuite

  1. If you have plenty of content to share on a regular basis, but don’t want to spam followers with messages you mistakenly scheduled at the same time, try Buffer. Schedule to share messages a couple of times a day, and just fill up your Buffer whenever you get a mail saying it’s empty.
  2. If you want to share message X four days from now at 11.02 AM precisely, Hootsuite offers the ‘social media control room’ you need.
  3. For this blog, I use automated sharing by WordPress the moment I publish a new post. Plus an IFTTT-recipe which takes the change (my new post) on my blog and produces a new tweet ready in my Buffer.

Other Twitter tools

Don’t get me wrong, there are good paid tools out there that do a lot of things for you. But if you’re not ready to sign up for anything that will cost you the standard “Only 9 $ a month” these are a few money-free tools to get you started. This way, you can quickly get an idea of what you have, and where to take your (very) small business from here.

Read more:

What other tools have you found useful? Share your thoughts about Twitter tools & followers and social networks in general in a comment. Or find me on Twitter 😉