Sure, social business has to do with content, and with content marketing. It’s an aspect I’m definitely interested in. But content – or a perceived lack of it – is not the root cause of resistance to social business. It’s this:
Social business means change.
If you try to change today’s organizations there are some common hurdles involving IT, organizational structure and ultimately psychology. In this post I’ll give you 4 simple steps to start edging towards social anyway, knowing you’ll tackle each hurdle – when you’re ready.
First let’s take a quick glance at each of the 3 hurdles I’m talking about:
- Firstly, every change turns into an IT project. Any change to an existing process means redesigning the process – and then checking how soon the software that’s supposed to help you do your job can be adjusted accordingly. Until that happens, your precious software will enforce its own logic on your daily work.
- Secondly, new activities need to compete with the existing ones. The teams and people who have already gained a foothold inside your organization tend to take up all of the available space, budget, and time reserved for meetings. Anything new is perceived as yet another task when everybody is already pressed for time.
- Finally, new concepts need to ‘conquer’ established practices.
The whole target-mindedness in marketing departments is a major issue for anyone who would like to suggest a different way of doing things. Social business advocates are not the first to run into this brick wall.
The predominant force within established (marketing) departments is to nail every new idea down by claiming it – and any available budget – immediately, then:
- put it into a corner,
- put one person on it and
- consider the subject covered.
Do correct me if I’m wrong by being too cynical. I realize I’ve read a lot of Dilbert 😉
4 key steps towards a social business
Here are a few things you can do to get started. It’s important to start with at least a bit of awareness, then try integrating ‘social’ into single tasks before taking it further.
1. Conquer the psychological hurdle – step by step
Let employees (including you) get social with the instruction to learn as much as they can to find ways to use social media in their (daily) work. Use this as a conversation starter in workshops to raise awareness of the differences between private and business communication online. Find out for what business purposes employees (including you) in different roles could use social media. And importantly, translate employee experiences into stuff that improves your team’s and company’s performance.
2. Integrate social media into one or two daily tasks
Anything new will only stand a chance if it’s integrated (as a first step, mind you) into some aspect of daily work.
After you figure out (see #1) how social media can add value for you and your team by making some aspect of your daily work easier, better, possibly faster you still need to determing at what exact point and in what way you will use social media as a natural part of the process.
3. Find a new use for old (and new) habits
It doesn’t take much of your time to share stuff you’ve already found, read and reviewed. By sharing interesting articles you:
- give more people the chance to pick up on important developments.
- deliver hand-picked content
- show them that your team has access to content, knows what’s relevant, … contains professionals who know what’s happening.
3. Evaluate with care
After at least a month, have a first ‘light’ evaluation. Have you needed to tweak the initial idea? Does your method seem to work? If so, you’re ready for a one-month (minimum!) trial to see if you can truly integrate ‘social’ into your daily routine. When that month is over it’s time to evaluate the process (your social routine) rather than the results. That comes next and may take a couple of months.
And what about IT?
As far as I’m concerned, software for anything comes in after you’ve figured out what exactly you want to do without it but can’t. It’s no use implementing some great and costly tool that’ll pin your daily workflow to it like an unfortunate butterfly before you even know what your workflow would look like in your new social business.
That’s it for social business this year – if you want to add your thoughts you’re welcome to do so in a comment, and I still promise to reply to every non-spammy contribution 🙂