Do you know the one thing that amazes me the most about social business? It’s the way it doesn’t seem to take off even though your boss says it’s a good idea 😉
Of course it really helps if your CEO and/or CFO and others are blogging or tweeting and generally showing their support of social media use by actually being present on them…
Your company may even have a number of employees dedicated to filling social media channels with fresh branded content or teaching others how to use social media for business purposes.
But there’s a snag somewhere I think – wouldn’t things go a little faster if there were not? So where exactly is the hurdle we need to jump?
The perceived value of social media for business
One issue is perception. My impression is that in many parts of businesses, processes are rolling on like they always did with social media seemingly adding little value. But I happen to have done a bit of archiving in my time 😉 and here’s the thing:
- an archive contains process-bound content. That content is produced as a result of you doing your work. This is valuable information which people may want to know about at a later time, so you need to store it for a number of years.
- on the other hand, there is information which you may have read to inform yourself about a topic in order to do your work well. Stuff you need to read up is not considered of direct value for the process. So you can chuck it out whenever you like (well, after a year).
This perceived difference in value affects decisions as to who is allowed or expected to use social media as a regular part of their job.
Social business homework: all employees are not (yet) equal
Depending on where you are in your organization you’ll be able to use social media for different purposes. Some of them add value directly and some indirectly.
- For people with a lot of professional connections on LinkedIn – I mean connections they actually know and have spoken with – and for whose job a large network is essential it’s relatively easy to use LinkedIn to benefit their company. If they need to come up with new leads, they check who in their network is familiar with the topic or has connections that bridge the gap between their own company and the potential customer’s business.
- Making new connections is easy on Twitter, but not everyone wants to engage in conversations. Finding people with similar interests is great though. If they’re in your industry or in the same region as well you may at some point meet up at an event and add your new connection on LinkedIn (or Facebook if that’s your preferred place for contact).
- Another thing: I use Twitter to look up recent posts/articles on subjects I need to read up on. Actually Twitter is the reason I’m not using search machines exclusively anymore for finding relevant information about anything regarding social media, social business, content marketing. Because social media marketers and content marketers are out in force on social media 🙂
My point is that each way of using social media adds value – but that value is not equally visible. And nothing you do counts unless you make sure people notice you’re getting results doing it.
Accepting that using social media can work
How to integrate social media into your work:
- Examine your job and identify one or two tasks, where social media may add value.
- Make sure you know exactly at what point and to what purpose you will be using social media.
- Don’t overcomplicate. If it means you “search database X, Google it, and check Twitter” for information about a topic, fine.
- Keep it up for at least a month, because apparently that’s how long it takes us to form new habits.
- Then check the results and ask yourself if you’ve developed new methods that allow you to get the most from your new way of working.
- Make a note of any tangible result you got through social media.
- Review your daily activities again for other tasks that may benefit from using social media.
- If there aren’t any, fine. One or two tasks are a great start. Don’t rush.
The best way to prove the value of social media for business would be if you could tell your manager that you found that excellent article/that lead/a piece of information through a search on Twitter or a tip from a Facebook friend or a LinkedIn connection… if that leads to raised eyebrows you can always add that your study at X has given you an excellent network of professionals in your field 😉
As far as I’m concerned you’re ‘social media-enabled’ as an employee when your manager (and the level above that) accepts that you use social media for some aspects of your work because it helps you get the results they need.
If there’s one thing I’ve noticed it’s that accepting the fact that social media can contribute to almost anyone’s work is crucial – and not always straightforward.
Please add your thoughts about social business, social media, and any related topic in a comment – I promise I’ll respond to any non-spammy contribution as I value your input 🙂