Levels of content curation: blogging

This week I came across the following article – I should tell you I once studied art history. You will understand my natural interest in the subject 😉 :

From Pop Music to Blogging, Everyone’s a Curator

– Kyle Chayka on Hyperallergic

In this post you won’t hear me talk about content curation from a “social media ladder” (Forrester) viewpoint. You can ignore the 1-9-90% story. Or the 75-23-2 version by Gartner. Anyone interested in the subject needs to realize:

Broken Social Media Ladder inspired by the Forrester Social Media Ladder

Broken Ladder inspired on (but not identical to) Forrester’s Social Media Ladder (for the original: click image)

  • The numbers will change as more people get (more) used to sharing their information online;
  • There are many different forms and levels of curation. You might as well lump the categories “1-9”, or alternatively “23-2” into one group.

Why would you do that? My answer:

Blogging is essentially high-level content curation.

Don’t get me wrong: not every blog reflects the same level of curation.

If you blog by selecting a couple of quotes from different articles about a subject you want to publish on and writing down why they are interesting, you’re curating content.

On the other hand, you could start by writing your view on a subject and add a few quotes. Curation or creation?

Or you could start your blog post with a quote which reflects a similar take on the subject or which contradicts your view – thus giving you an excellent starting point to explore the pros and cons of your insight. Most people would agree this is content creation. In terms of brain science it’s probably high-level content curation.

Blogging in your brain

In the Netherlands, Dick Swaab’s book “We are our brains” has been the center of some debate around free will and the question whether we have any. The controversy was largely based on Swaab’s assertion that what (and how) we think, feel, say and do is a result of influences on our brains throughout our lives, starting in the womb.

Swaabs opponents are mainly psychology experts who seem to take the idea of “No output without input” as meaning we’re compared to machines, only able to act in response to triggers. Let’s leave that kind of simplistic nonsense aside though, especially since I’ve read Swaabs book but only a few articles about the other side of the argument. Instead, I’d like you to focus on the following question:

How does this brain talk relate to the writing process?

When it comes to writing, the fact that I’ve read any number of articles and books in my life helps me to come up with all sorts of ideas. Think about it for a minute: when you’re new to a subject you need to learn about, you read, listen and think and rethink until you end up with a rough idea of what there is to know about that subject – which you can then refine over time or revise if necessary (this is the tricky bit for most of us).

Our opinions are based on the information that is available to us when we’re learning new stuff. If new information, which does not match the opinions we have formed, becomes available we have some serious ‘un-learning’ and revising to do.*

Content creation by blogging

Even if you make a point of sitting down to write without distractions, if you blog without referring to other authors and articles because you simply don’t know exactly where or when you got the first idea for what you’re writing, you are still influenced by all the information you have reviewed.

All the information you’ve fed into your brain is let out in your writing process.

This means that it may well pay off to be single-mindedly interested in one particular subject. Your interest means you can read about, and focus on, that subject and ignore other information. That in turn makes it easier to write about the subject without the distractions of a million other fascinating subjects.

So if you’ve recently taken up blogging and are finding the step from social networks or from curation platforms like Pinterest or Scoop.it a bit much to adjust to at times, I hope this post has helped you ‘revise’ your idea of blogging.

More about blogging and content curation

If you find all kinds of subjects are trying to find a place in your blog posts, you may find this earlier post useful.

On the flipside of today’s post are content curation and creation outside blogs. I could write a whole post about that, and I’ve already written one before: this one.

If you’re interested in my collection of articles about content creation (and content curation) I would invite you to check my Pinterest board.

* My first source for the term ‘unlearning’ is Frank Herbert’s book Dune. Just saying 😉

As always, you may your insights, and other contributions in a comment below this post.

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How to turn your business social: Back To Front

If you’ve checked my “social business” Twitter account, you won’t be surprised to hear I’ve been reading quite a lot about social business, social media, content marketing and several other buzzwords.

At this point I’ve come to an important conclusion:

Many articles about content marketing and what it will mean for your company are full of marketing BS.

They are completely focused on marketing and what that team, or the organization as a whole should be doing to get social business right.

Road Narrows in your company?

Are there road narrows in your company?
[OCAL image]

Not a lot of help if your middle name isn’t marketing. Is it?

The main idea of most articles is that you’ll hire them to organize “social business workhops” or to take care of the actual transition. That’s obvious enough.

What I don’t read enough about is what happens if you succeed. Maybe they tell you that after you invite them to talk about your plans. I sure hope so.

The viral nightmare

Suppose you get everything right on the ‘marketing’ side of your business. You get your content sorted, your marketing team is social media savvy, and your campaigns are getting results. Actually it would help if things didn’t go quite thát fast…!

Because suddenly your marketers are up to their ears in questions and complaints coming in through social networks. Your sales people can’t handle demand. The phone at customer service is red-hot.

This is a really bad time to discover you should have trained your customer service team to handle social media for your business… three months ago!

If marketing and sales employees fail to keep up, anyone who is seriously displeased about a purchase is now also annoyed because their complaints via social networks don’t get an answer either… and if you’re really lucky they’ll end up on the phone with your call center.

How to prepare your business for success

You’ve done step 1: reading this article. And if you’ve read more on the subject, please add any must-read articles in the comments section!

Step 2: you need a plan.

  • Plan A: All-is-well if you have the time and resources to prepare thouroughly.
  • Plan B: “Oh… Beep” if you don’t.
  • Plan C (recommended): Combine A and B. You’ll see why.

Plan A: if you have enough time and resources to change your organization

A rough plan A could look like this:

  1. Train your call center/customer service staff for business social media.
  2. Get them onto social media accounts for your business. They are to handle any feedback, positive as well as negative.
  3. Get everyone else involved who will be in touch with customers at any given moment. Marketing – sales – after sales – customer service, the lot.
  4. How do customers get ‘handed down’ the organization? How would this work if you added ‘social’ to the picture?
  5. Get your CRM system hooked up to your social media accounts. It shouldn’t matter who talks to a customer or which channel they use.

Once you feel you’ve got every relevant part of your company connected to the expected information stream…

Time for a trial run.

You have three options to find out if you’re prepared for the big one:

  • A simulated campaign
  • A real campaign targeted at a very specific group. Mind you: it’s online, so if your campaign is in any way interesting to people outside the group you want, you may end up with a runaway (viral) campaign at a time when you don’t know if your business will be able to handle the consequences.
  • You don’t run campaigns. Business as usual, but social is now part of that business.

Plan B: the ‘what-if’ approach

Aim for a quick fix for any nasty side-effects of taking the plunge by asking yourself a few questions for hypothetical situations.

Examples of ‘what-if’ questions are:

What if: your campaign leads to so much demand you can’t possibly meet it? You can only say “No, I’m afraid you’ll have to wait… we’ll help you as soon as we can!” so many times before people get really annoyed.

  • Can you identify anyone up front who can pitch in if it’s urgent?
  • Can you give your customers any idea of how long it will be before they can expect their purchase?

What if: the social channels you set up are hijacked by complaining people? How or to which team or person will you refer complainers? Is that team available through social media?

What if: your intern gets hold of your business password and accidentally publishes a private update on your account? (Note: if you want to prevent this, I suggest you make it very clear to everyone they are never, ever to delegate their responsibility).

You’ll notice this is not a miracle cure – just risk management the quick-and-dirty way. Depending on the type of business you’re running, you’ll come up with your own set of major and minor risks.

A few thoughts on business change

All of the above isn’t just true for developments in social media. Every organization runs into challenges of scale. At such moments it’s either you lead the horse, or the horse leads you. Go on, you choose 😉

Social media may act as a katalyst and propel your business onto the next level backwards. Based on that observation I would have you consider to prepare your business for success – back to front.

+ If you found this article of interest, please share it.

What else can you do today to turn your business social?

Great content curation: How using your expertise adds value

In my previous posts I have talked – a lot! – about social networks and sharing. I only briefly touched upon that which is being shared. Content. Loads of content.

This post is different. It’s shorter. And it can be summed up as follows:

Why content curation deserves your attention: a great way to add value using existing

If you hang around online long enough you’ll notice content is being reduced, re-used and yes, recycled endlessly.

I’ll be the first to admit that not everyone can blog full-time. But that doesn’t mean you can’t share your expertise. First, here is what you don’t do.

Definite don’ts in content curation

Here are some methods of re-using content you really should not consider:

  • Complete blog posts copied into a company website. Luckily I haven’t seen much of this, yet. “Text produced originally on blog X” – This had better be evergreen content because whatever it is, it’s not news. Stay well away from the murky waters of content theft.
  • Tweets that contain no reference to the author of the content it is linking to. This method suggests to casual observers that you’re rolling in home-made content. I’ve seen this a couple of times. How will anyone be able to tell quickly what your personal expertise is?
  • Blogs on company websites that contain image and some text from a different blog, add sauce “Well I think it’s a great contribution on subject X…” blah, blah. Actually I ran into one of these recently. Reading this particular blog left me feeling disappointed and guess what? I went to the original blog that was way better than the drivel I’d just read.

How to apply your expertise effectively

Great ways to use existing content without spending a lot of (extra) time can be swept into two heaps: social network updates, and the light version of blogging.

Updates are great if you don’t want to start blogging in any way:

  • Start by mentioning the original author’s name (Twitter handle for preference) in all your tweets, pins and updates.
  • Refashion the original title if necessary. Make sure your text reflects what you think makes this content worth reading or viewing.
  • Use keywords or hashtags depending on what your audience likes – only if they suit the content of course.

If this sounds like a lot of work in a tight space, you’re right. But it will cost you less time than drafting a full-length original blog post. The same goes for ‘light’ blogging:

  • Write a “Top 3” based on articles you’ve read on a subject in the past week. While you read, jot down what each article adds to your line of work. It doesn’t really matter where you do this: in Notepad, or directly into your planned blog post. Whatever works for you.
  • Or you can collect a few snippets of text and proceed in much the same way.
  • If you’re good at visual representations it’s faster and easier to (re-)visualize content than to write about it.

Your main aim should be to inject your expert opinion, however briefly.

The content curation methods I’ve just described will not lead you to eternal glory but they will allow you to show your expertise without risking your professional credibility or possibly even legal issues.

Do you curate existing content often? Did I miss any methods to curate successfully? If so, you’re welcome to add your comment to my list!

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